Refund policy

Right of withdrawal

Consumers are entitled to a legal right of withdrawal. Every natural person who concludes a legal transaction for a purpose is consumers who cannot be attributed to their commercial or independent professional activity.

Cancellation policy
You have the right to revoke this contract for the Sofas product group within thirty days without giving reasons. According to Swiss law, there is no right of return for all other products (excluding personalized products and outlet products).

Personalized sofas, outlet products and replacement references are excluded from a return. A sofa is considered personalized as soon as it deviates from the standard variant on the Livom website. Different colors, changed sizes or any individual compilations in the configurator are considered an example.

To exercise your right of withdrawal, you must (livom möbel ag, ch@livom.com) Inform a written notification via (e.g. email) about your decision to cancel this contract. If you make use of this option, we will immediately provide you with confirmation of receipt of such a revocation immediately (e.g. by email).

Consequences of the revocation

If you revoke this contract, we have to repay all the payments we have received from you. The repayment takes place as soon as the product has arrived in our warehouse and checked for possible damage.

For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment.

You can arrange the return of the goods yourself or, if desired, for the product group Sofas by thelivom möbel ag have the actual pick -up costs of the freight forwarder, but a maximum of CHF 300. Please inform customer service at ch@livom.com, If you wish the collection by us.

Products that are delivered by parcel mail must be returned or handed over to the customer immediately and in any case within fourteen days from the day when you inform us of the revocation of this contract.

You have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them. We reserve the right to deduct the costs of damaged returns from the reimbursement value.

guarantee
We want you to rely on your new sofa for years. Therefore we grant 5 years of guarantee on the sofa frame.
References, upholstery and all other components are covered by a 2-year guarantee.

You can find detailed information in our Warranty declaration.

Return right category outlet & demonstration models

Unfortunately, we cannot grant a right of return on the demonstration models and outlet products (B-goods).