General Terms and Conditions

Last updated: 26 October 2026

These General Terms and Conditions of livom möbel ag, as the seller, apply to you as a customer for all orders placed in the Livom online shop (www.livom.ch), as well as to purchases for which livom möbel ag declares these Terms and Conditions applicable.

Scope of Application

These Terms and Conditions apply to all services provided by livom möbel ag through its online shop (www.livom.ch) and become effective upon conclusion of a contract. All deliveries, services and offers by livom möbel ag are made exclusively on the basis of these Terms and Conditions, even if they are not expressly agreed upon again.

By submitting an order to livom möbel ag, you confirm that you have read these Terms and Conditions and expressly agree to them.

Conclusion of a Contract

All information regarding goods and prices during the ordering process is subject to change and is non-binding. Purchase contracts are concluded upon acceptance of your order by livom möbel ag.

Acceptance of your order will be confirmed by LIVOM via email and is subsequently binding on you. Any delivery obstacles will also be communicated to you by email as soon as possible.

By placing your order, you confirm that you understand the scope and content of your order. Any related questions should therefore be clarified with us in advance.

Shipping & Delivery

Delivery

Delivery of your sofa is free of charge, provided that access for a 3.5-tonne vehicle is possible without additional effort or costs. Delivery is carried out by a two-person team directly into your living room.

Please note: Sofa beds are excluded from free delivery. The applicable delivery costs will be displayed during checkout.

Delivery Conditions

Special delivery requirements must be communicated in advance, as failure to do so may result in delivery delays or additional costs.

Delivery is possible up to the fifth floor without a lift. From the sixth floor onwards, delivery is only made to the kerbside.

The maximum carrying distance is 150 metres. If the transport distance is longer, this must be clarified in advance.

If these conditions are not met, delivery restrictions or additional costs may apply.

As sustainability is a core principle of our business, we cannot accommodate specific delivery dates as a rule. However, we will try to take them into account when planning our delivery routes.

Acceptance of Delivery & Inspection of Goods

Please inspect the goods immediately upon delivery for completeness and any possible damage.

Defects or transport damage must be documented immediately upon delivery and reported to our Customer Service team within 24 hours.

Absence at the Agreed Delivery Time

If you are not present at the agreed delivery time, the goods may be handed over to a neighbour with written authorisation. Otherwise, a new delivery will be required, which may incur additional costs.

If an agreed delivery appointment with the shipping company is missed or not cancelled at least 24 hours in advance, an administrative fee of CHF 250 will be charged. A new delivery appointment will only be arranged once this fee has been paid.

Changes of Address

Changes to the delivery address are no longer possible once the delivery date has been arranged. Please check your details carefully before completing your order.

Shipping Costs

We offer free shipping for orders of CHF 500 or more.

For orders below CHF 500, a shipping fee of CHF 10 applies.

Delivery Delays

Please note that delivery delays may occur in certain cases for reasons that are not yet known. In such situations, no compensation or claims for damages may be asserted.

We aim to ensure that deliveries are carried out as smoothly as possible and will inform you of any delays as early as possible.

Prices

All prices displayed on www.livom.ch include the legally applicable Swiss value-added tax (currently 8.1%) and shipping costs.

livom möbel ag expressly reserves the right to change the prices displayed online at any time without prior notice or further explanation.

The prices applicable at the time the order is placed on the website shall be decisive.

Payment Terms

The following payment methods are available:

Purchase on invoice (we reserve the right to carry out a credit check), PayPal, credit card (via Stripe) and TWINT.

We also reserve the right to offer advance payment by bank transfer.

For advance payments by bank transfer, the payment deadline is generally 7 days. If payment is not received within this period, livom möbel ag reserves the right to cancel the order and release the goods for sale again.

Any bank transfer fees must be borne by you.

Purchase on Invoice with Instalment Payment Option (POWERPAY)

MF Group / POWERPAY offers the payment method "Purchase on Invoice" as an external payment service provider.

With the individual invoice, you can conveniently pay for your online purchase by invoice. If you do not make payment within the specified period, you will subsequently receive a monthly invoice with an overview of your orders in the following month.

Upon conclusion of the purchase contract, POWERPAY assumes the resulting invoice claim and handles the corresponding payment arrangements.

When purchasing on invoice, you accept the Terms and Conditions of POWERPAY in addition to our Terms and Conditions (powerpay.ch/de/agb).

Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed to their commercial or independent professional activity.

Withdrawal Policy

For products in the sofa category, you have the right to withdraw from this contract within 100 days without giving any reason.

For all other products, there is no right of return under Swiss law.

Personalised sofas and replacement covers are excluded from returns.

A sofa is considered personalised as soon as it differs from the standard version shown on the Livom website. Examples include different colours, modified dimensions or any individual combinations created using the configurator.

To exercise your right of withdrawal, you must inform us (livom möbel ag, ch@livom.com) of your decision to withdraw from this contract by means of a written declaration (e.g. email).

If you exercise this option, we will promptly send you confirmation of receipt of your withdrawal (e.g. by email).

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you.

The refund will be issued once the product has arrived at our warehouse and has been inspected for possible damage.

We will use the same payment method that you used for the original transaction unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.

You may arrange the return of the goods yourself or, upon request, have livom möbel ag arrange collection for products in the sofa category. In this case, the actual collection costs charged by the shipping company will be invoiced, up to a maximum of CHF 300.

Please contact Customer Service at ch@livom.com if you would like us to arrange collection.

Products delivered by parcel post must be returned or handed over by the customer at their own expense without undue delay and, in any event, no later than fourteen days from the date on which you inform us of your withdrawal from this contract.

You are responsible for any loss in value of the goods resulting from handling beyond what is necessary to inspect their condition, characteristics and functionality.

We reserve the right to deduct the costs of damaged returned goods from the refund amount.

Returns for Outlet Products & Display Models

Unfortunately, we cannot offer a right of return for display models or outlet products (B-grade goods).

Storage of Your Sofa

We can store your sofa for a maximum of 12 weeks from the order date until delivery.

Delivery must take place after this period. If the sofa cannot be accepted within the specified period, the actual additional storage costs (approximately CHF 75 per week) will be charged.

Retention of Title; Set-Off; Right of Retention

1. For consumers, we retain ownership of the purchased goods until the invoice amount has been paid in full. If you are an entrepreneur acting in the course of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we retain ownership of the purchased goods until all outstanding claims arising from the business relationship with the purchaser have been settled. The corresponding security rights may be transferred to third parties.

2. You are only entitled to set off claims if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you only have a right of retention if and to the extent that your counterclaim arises from the same contractual relationship.

3. If the customer defaults on any payment obligations owed to us, all existing claims shall become immediately due.

Warranty & Guarantee

The guarantee for goods corresponds to generally accepted standards and is valid for 24 months unless a longer or shorter guarantee period is expressly stated on the delivered goods.

Defective goods must be reported in writing to the company's address within 10 days of delivery or the occurrence of the damage. Otherwise, the guarantee claim shall lapse.

The guarantee becomes effective from the delivery date.

It expires in cases of improper use or natural wear and tear.

livom möbel ag reserves the right to make individual decisions in warranty cases.

Warranty and guarantee coverage is excluded for items designated as outlet goods.

The guarantee is governed by the conditions set out in the applicable guarantee statement.

Minor Model Variations

The design of individual items may occasionally change slightly.

livom möbel ag cannot accept liability for such modifications made by manufacturers and suppliers.

Care & Handling

livom möbel ag accepts no liability for damage resulting from improper care or handling of delivered items by the customer.

Tree Planting

We arrange for two trees to be planted for each of our products.

A contribution is made monthly to One Tree Planted and, where applicable, other tree-planting partners.

Trees are normally planted where they are most urgently needed.

Therefore, the buyer's trees will be planted at the location where One Tree Planted or another tree-planting partner organises its next planting initiative.

Data Protection

livom möbel ag undertakes to handle your customer data carefully and to comply with the applicable data protection laws.

In particular, no data will be passed on to third parties.

However, no liability can be accepted for the security of data transmitted over the internet.

Marketing

livom möbel ag reserves the right to reuse the email address and telephone number provided during the ordering process for its own marketing purposes (newsletters and other communications).

You can opt out by sending a personal email to info(at)livom.ch.

Product Reviews

Livom sends automated emails after purchases inviting customers to review the products they have purchased.

Livom reserves the right to use these reviews, as well as any other reviews submitted without an email invitation, for marketing purposes.

Consent When Creating a Customer Account (Including Google Login)

By creating a customer account, including registering via a Google account, the customer agrees that Livom Möbel AG may contact them by email and SMS in connection with their customer account and to provide information, offers and news.

The customer may withdraw this consent at any time with effect for the future, particularly via the unsubscribe link in the respective messages or by contacting Livom Möbel AG.

The processing of personal data is carried out in accordance with the Privacy Policy of Livom Möbel AG.

General Liability

It is expressly stated that no liability claims may be asserted against livom möbel ag for indirect damage or consequential losses suffered by the customer, unless the damage was caused intentionally or through gross negligence by livom möbel ag.

In particular, damage resulting from accidents or other incidents caused by improper handling of the products is the customer's own responsibility.

Amendments to the Terms and Conditions

livom möbel ag expressly reserves the right to amend these Terms and Conditions unilaterally at any time without prior notice.

Applicable Law / Place of Jurisdiction

In all cases, the relationship between you and livom möbel ag shall be governed by Swiss law in accordance with the provisions of the Swiss Code of Obligations (CO) and the Swiss Civil Code (CC).

The place of jurisdiction is Switzerland.

The application of the provisions of the Vienna Sales Convention ("United Nations Convention on Contracts for the International Sale of Goods") is expressly excluded.

Black Friday Promotion 2026

As part of the Black Friday promotion, customers receive discounts of up to 63% on selected sofas and configurations when purchased as a set. In addition, a cushion set and a care kit are included free of charge with the corresponding marked offers.

The discount amount depends on the selected model, configuration and products.

The promotion is valid exclusively during the communicated promotional period and while the respective offer remains available.

Retroactive application or cash redemption of promotional benefits is excluded.

Cover Voucher

If a voucher for a replacement cover is selected instead of receiving a replacement cover directly as part of the Black Friday promotion, the voucher is valid for 1 year from the sofa purchase date.

The voucher may be redeemed for a corresponding replacement cover at Livom within this period.

Once the validity period has expired, the voucher becomes invalid. Cash redemption of the voucher value is excluded.

Delivery Before Christmas

For an expected delivery before Christmas 2026, the full invoice amount must be credited to the bank account of Livom Möbel AG no later than 15 November 2026.

The actual receipt of payment in the bank account of Livom Möbel AG is decisive.

A payment instruction, payment confirmation or payment receipt provided by the customer does not constitute proof that payment was received on time.

Exception – Nora Sofa Bed: The Nora sofa bed is excluded from the Christmas delivery guarantee. For an expected delivery before Christmas 2026, the order must be placed no later than 4 November 2026. Even if this ordering deadline is met, delivery before Christmas 2026 cannot be guaranteed.

For all other sofa models, the following applies: If the full invoice amount is received by Livom Möbel AG on or before 15 November 2026, the customer is expected to be offered an initial delivery appointment before Christmas 2026.

If the customer is unable to attend or accept the first delivery appointment offered, Livom cannot guarantee that another delivery appointment can be offered before Christmas 2026.

In this case, the next available delivery appointment may not take place until 2027.

For payments received in the bank account of Livom Möbel AG after 15 November 2026, delivery before Christmas 2026 cannot be assured.

If orders are subsequently modified after 15 November 2026, delivery before Christmas can also no longer be guaranteed.

This applies in particular to changes to the model, configuration, cover, colour, modules, scope of delivery or other order-related details.

Such changes may result in an adjustment to the production or delivery date.

Delivery before Christmas is also subject to available delivery and production capacities and unforeseen delays beyond the control of Livom Möbel AG.

If an expected delivery date before Christmas 2026 cannot be met, Livom Möbel AG accepts no liability for any resulting indirect damages or consequential costs, particularly for replacement furniture, rental furniture, temporary solutions, storage, moving expenses or additional transport, to the extent permitted by law.

Any mandatory statutory rights of customers remain unaffected.

Promotional Period & Offer Conditions

The Black Weeks 2026 promotion runs from 26 October to 6 December 2026 and consists of several promotional phases.

The applicable offers, discounts and additional benefits may vary throughout this period.

The promotional conditions communicated on the respective Livom website and displayed for the selected configuration at the time the order is placed shall be decisive.

Promotional benefits apply exclusively to products and configurations specifically marked as eligible.

Retroactive application or cash redemption is excluded to the extent permitted by law.

Vouchers & Combination of Offers

Additional discount vouchers and promotional codes generally cannot be combined with one another unless expressly communicated otherwise.

A voucher for a replacement cover included in a 2-in-1 offer is considered part of the respective offer and is subject to the separately stated redemption conditions.

The redemption of additional vouchers is governed by the applicable voucher conditions communicated at the time, particularly regarding validity periods, minimum order values and eligible products.

Requested Delivery Dates & Storage Costs

Any requested delivery date that differs from the regular delivery period must be specified as accurately as possible at the time of ordering.

For online orders, this information must be entered in the comment field during checkout.

Verbal agreements made in the showroom alone do not constitute binding confirmation of a requested delivery date.

Any subsequent changes to the requested delivery period must be communicated to the Customer Support team of Livom Möbel AG without delay.

Such changes cannot always be accommodated, particularly when production or delivery planning is already at an advanced stage.

The arrangement and coordination of the specific delivery appointment take place directly between the customer and the responsible shipping company.

If the customer is unable to accept the goods within a reasonable period after they are ready for delivery, or if delivery is postponed by more than two to three weeks at the customer's request, additional storage costs may be incurred by the responsible shipping company.

This also applies in particular if, at the time of ordering, it is already known that the goods can only be accepted at a significantly later date and this circumstance has not been communicated in good time.

Any storage costs and the corresponding conditions are governed by the terms agreed with the responsible shipping company in each individual case and must be communicated before any chargeable storage takes place.

There is no entitlement to free storage for several weeks.