Terms of service

Last update: 09.11.2023

These general terms and conditions of Livom furniture AG As a seller and you as a customer or customer, all orders in the Livom online shop (www.livom.ch) as well as to those purchases in which Livom furniture AG these terms and conditions declared applicable.

Scope
The terms and conditions apply to all of Livom furniture AG In the online shop (www.livom.ch), services provided and are valid for the conclusion of a contract. The deliveries, services and offers from Livom furniture AG are only based on these terms and conditions, even if they are not expressly agreed again. By sending an order Livom furniture AG You confirm that you have read the available terms and conditions and explicitly agree to them.

Current of a contract
All information on goods and prices within the ordering process are subject to change and non -binding. Purchase contracts come through by accepting your order Livom furniture AG Care. The acceptance of the order will be confirmed by Livom via email and is subsequently binding for you. Lief obstacles will also be communicated to you by email as soon as possible. You confirm with your order that you are clear about the scope and content of your order. Questions in this context can therefore be clarified with us beforehand.

Shipping & delivery

Delivery

The delivery of your sofas is free of charge if an access for a 3.5 t vehicle can be guaranteed without additional effort and costs. The delivery takes place with a 2-man handling directly into your living room.

Delivery conditions

Special requirements for delivery must be communicated in advance, otherwise delivery delays or additional costs may occur.
The delivery is possible up to the 5th floor without a elevator. From the 6th floor, delivery only takes place to the curb.
The maximum carrying distance is 150 meters. If the transport route continues, this must be clarified in advance.
If these conditions are not met, there may be restrictions on delivery or additional costs may occur.
Since we always work with our motto of sustainability, we cannot take into account your desired appointments, but try to include this in our route planning.

Delivery & control of the goods

Please check the goods directly for completeness and possible damage when delivered.
Defects or transport damage must be documented immediately during the delivery and reported to our customer service within 24 hours.

Not present at the delivery date

If you are not on site at the agreed delivery date, the goods can be handed over to a neighbor with a written power of attorney. Otherwise, a new delivery is required, which is associated with additional costs.
If the delivery date, which has been agreed with the freight forwarder, is not perceived or not canceled at least 24 hours in advance, the activities of CHF 250.- are due. A new delivery date will only be agreed after comparing these costs.

Address changes

An address change after the delivery date is no longer possible. Please check your information carefully before completing the order.

Shipping costs

We send free of charge from CHF 500.-
Below we calculate CHF 10.- for shipping.

Delivery delay

We would like to point out that in certain cases, delivery delays can occur in certain cases. In such situations, no compensation or claims for damages can be asserted. We strive to handle the deliveries as smoothly as possible and will inform you as early as possible in the event of delays.

Prices
All prices on www.livom.ch include the VAT prescribed in Switzerland (currently 8.1%) and including shipping costs. Livom furniture AG expressly has the right to adapt the prices indicated online at any time unannounced and without further explanation. The time of ordering on the website applies to calculating the prices.

Terms of payment
The following payment options are available to you:
Purchase on account (we reserve the right to carry out a credit check), PayPal, credit card (via stripe) and Twint. We also reserve the right to offer advance payment by bank transfer.
If the bank transfer is made, the payment period is usually 7 days. If the payment is not maintained within this period Livom furniture AG The right to cancel the order and release the goods for sale again. Any transfer fees must be borne by you.

Purchase on account with partial payment option (PowerPay)
As an external payment service provider, MF Group / PowerPay offers the payment method “Buying on account”. With the individual invoice, you can easily pay your online purchase by invoice. If you do without a payment in the given time frame, you will receive a monthly bill with an order overview in the following month.

At the conclusion of the purchase contract, PowerPay takes over the resulting invoice claim and handles the corresponding payment modalities. If you buy on account, you accept in addition to our terms and conditions, which Terms and conditions From PowerPay. (powerpay.ch/de/agb).

Right of withdrawal

Consumers are entitled to a legal right of withdrawal. Every natural person who concludes a legal transaction for a purpose is consumers who cannot be attributed to their commercial or independent professional activity.

Cancellation policy
You have the right to revoke this contract for the Sofas product group within thirty days without giving reasons. By the way, according to Swiss law, there is no right of return for all products.

Personalized sofas and replacement references are excluded from a return. A sofa is considered personalized as soon as it deviates from the standard variant on the Livom website. Different colors, changed sizes or any individual compilations in the configurator are considered an example.

To exercise your right of withdrawal, you must (livom möbel ag, ch@livom.com) Inform a written notification via (e.g. email) about your decision to cancel this contract. If you make use of this option, we will immediately provide you with confirmation of receipt of such a revocation immediately (e.g. by email).

Consequences of the revocation

If you revoke this contract, we have to repay all the payments we have received from you. The repayment takes place as soon as the product has arrived in our warehouse and checked for possible damage.

For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment.

You can arrange the return of the goods yourself or, if desired, for the product group Sofas by thelivom möbel ag have the actual pick -up costs of the freight forwarder, but a maximum of CHF 300. Please inform customer service at ch@livom.com, If you wish the collection by us.

Products that are delivered by parcel mail must be returned or handed over to the customer immediately and in any case within fourteen days from the day on which they inform us of the revocation of this contract.

You have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them. We reserve the right to deduct the costs of damaged returns from the reimbursement value.

Return right category outlet & demonstration models

Unfortunately, we cannot grant a right of return on the demonstration models and outlet products (B-goods).

Intermediate storage of your sofas

From the order date to delivery we can maximum 12 weeks store. After that, delivery must take place. If the sofa cannot be accepted in the period mentioned, the effective storage costs will be used for the further period (approx. CHF 75 .-/ week) offset.

Reference to title; On Bill; Right of retention
(1) For consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve the right to own the property until compensating for all open claims from the business relationship with the customer. The corresponding security rights are transferable to third parties.
(2) You are only entitled to a right to offset if your counterclaims are legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and insofar as your counterclaim is based on the same contractual relationship.
(3) If the customer is in arrears with any payment obligations, all existing claims are immediately due.

Guarantee and warranty
The guarantee for goods corresponds to generally usual standards and is 24 months if a longer or shorter guarantee period is not expressly stated on the delivered goods. Heavy goods are to be in writing within 10 days of delivery or after the damage occurs under the company address, otherwise the warranty claim will be given. The warranty claim becomes validity from the delivery date. It expires in improper use or natural wear. Livom furniture AG If the right reserves the right to decide individually in the event of a guarantee. The guarantee and warranty for items that have been declared as outlet goods are excluded. The guarantee depends on the applicable conditions in the Warranty declaration.

Minor model deviations
It happens that the design of individual articles changes slightly. For such modifications from manufacturers and suppliers Livom furniture AG naturally accept no liability.

Care/handling
Livom furniture AG assumes no liability for the misconduct of the customer in the care and/or when handling the delivered items.

Plant trees
We have two trees plant for each of our products. Here an amount is passed on to OneTreeplanted and any other tree partners every month. Dhe trees are usually planted where they are most urgently needed. Therefore, the buyer's trees are planted at the place, where One Tree Planted or another tree planting partner organize their next tree plantation.

Data protection
Livom furniture AG undertake to carefully edit your customer data and observe the provisions of the relevant data protection laws. In particular, no data is passed on to third parties. However, no liability can be assumed for the safety of the data transmitted on the Internet.

marketing
Livom furniture AG If the right reserves the right to use the email address and telephone number specified for your own marketing purposes (newsletter & more). With a personal email to info (at) livom.ch you can be excluded.

Reviews of products
After buying, Livom sends automated emails which customers ask for evaluating the purchased products. Livom reserves the right to further avert this as well as all other reviews (without email request) for marketing purposes.

Liability in general
It is hereby expressly pointed out that opposite Livom furniture AG no liability claims for indirect damage or consequences of the customer can be asserted, unless of Livom furniture AG Damage or grossly negligent damage. In particular, there are damage from accidents etc. which are made from the improper handling of the articles, in your personal responsibility.

Change General Terms and Conditions
Livom furniture AG expressly reserves the right to change the terms and conditions here at any time without notice.

Applicable law/place of jurisdiction
In any case, the situation between you and Livom furniture AG Swiss law according to the provisions of Swiss Obligationsrecht (OR) and the Swiss Civil Code (ZGB). The place of jurisdiction is Switzerland. The application of the provisions of Vienna's purchase law ("Convention of the United Nations on Contracts for International Purchase") is expressly excluded.